... and try from a different computer (or phone/device) AND a different browser to see if the problem persists.
2) If the troubleshooting tips don't help, please Contact us and include as much detail as possible about your problem, for example:
• Are you on a computer, tablet, phone.
• If phone / mobile, which model? If computer, which operating system and version?
• Which browser and version are you using (eg., Chrome 58.0.3029, Firefox 3.5.9, Internet Explorer 8, etc.)
• Have you deleted your internet cache / browser history of files and tried again?
• Have you tested a different browser (this helps us isolate if the problem is browser related or not)?
• What EXACTLY did you do? Document the steps you took before having the problem.
• Copy/Paste the exact error message you received (screenshots are best).
Thanks, and we look forward to getting your problem fixed!