Devonviolet Acres

Well, I AM NOT HAPPY!!!

Several years ago, we bought a Cannon Pixma MX922 printer. For the past three years, it has increasingly been refusing to print. The past nine month, we have basically had to reset the printer EVERY TIME we wanted to print something. Back when it first started, I spent over an hour, on the phone, with customer service, and she said we should take the printer in to a repair shop. That would have cost around $80–100, which is rediculous, because the printer cost $120. It would be smarter to buy a new one, rather than to spend that much to repair it. The problem is we can’t afford $100 to repair it, let alone $120 for a new one. So we kept resetting it every time we printed something.

This morning I needed to print labels, for eggs we need to take to town, to sell at the health food store. Well, try as we might, we couldn’t get the printer to print. :duc :barnie

We kept getting error code B200. So, I got online to find out what the B200 code was. I found a Cannon forum, about it, which basically gave some fixes, but people said they didn’t work. One person said they called Cannon and was told they might as well buy a new printer, because, “afterall these printers aren’t made to last”. WHAT????? Are you kidding me???? You pay good money for a printer and it is intentionaly made to NOT LAST???? :barnie That’s planned obsolescence at it’s finest - makes a lot of money for the company, when customers buy a replacement printer. Well, not THIS customer!!!

I filled out an evaluation form when I left the forum, and when I hit SEND, it gave me an error message, that said, “Oops! Sorry we were not able to complete your request.” WHAT??? So, I called customer service and got a very nice young man, who totally understood my frustration. He asked some questions, and when I told him I got error B200, he told me there was nothing he could do. Since I had tried all the suggested fixes on the forum, that meant that the printer is unfixable. :barnie

So now, that means that we HAVE to go out and buy a new printer. We have no choice, because I NEED a printer to print labels for my products. I told him I wasn’t happy and I would definitely not ever buy another Cannon product again! I also told him I would give them LOTS of negative feedback, by telling people what a cr*ppy product they sell.

So, there you have it. I can’t recommend any Cannon products. Buy at your own risk!!! :duc
 
Hate to tell you this but they are all crappy. They are not built to last. We buy a new printer EVERY YEAR! None of them hold up. We just look for the ones that have a rebate... it ends up a better deal for us. The thing that bothers me is how much goes to the landfills, some stuff is recyclable but not all. Nowadays everything is made to NOT last. Hate it.
 
We have a HP that has fax, printer and copier....it has worked fine for the last three years...hope i didn't just jinx it.....but then we probably don't use it as often as you two do :(
 
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